About our

Delivery & Returns

A few handy

FAQs

Returns

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return (£3.00). 

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us.

All orders will include a returns label to use. In the event the returns label is not available, please send returns to Unit 46, Four Seasons Centre, Mansfield NG18 1SX. Please ensure your order number is included within your package to help us identify your return.

Delivery Options

Please contact us on 01623 658845 or email enquires@emporium.shoes and the team will get back to you as soon as possible with our available options.

International Shipping

Absolutely, we offer delivery to most countries around the world. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shoe Emporium is not responsible for these charges if they are applied and are your responsibility as the customer.

Can I return online orders to store?

Yes! We hope you are happy with your recent purchase. However, if it is not suitable you can return or exchange your unworn/unused items in a saleable condition with its receipt within 14 days. If you do not have the receipt with you, we may at our discretion offer you an exchange to the value of the current or most recent selling price.